Does 8kbe share my phone number with other companies?

No. 8kbe never sells or transfers your phone number or any personal information to third parties. The only exception is sharing limited data with Mobile Pay/Nagad for payment processing — and even then, only what is strictly needed to confirm the transaction.

Will all my data be deleted if I close my account?

Certain data, such as transaction records, must be retained for a specified period due to legal obligations. However, you may request that marketing data and profile information be deleted after your account is closed. Email our support team for full details.

Can I find out what information 8kbe holds about me?

Absolutely. Email us at support@8kbe.run to submit a data access request. We will provide a full breakdown of all information we hold on you within 30 days. This is your fundamental right.

Does 8kbe track my gaming habits?

Yes, but only to ensure responsible gaming and improve your experience. By analysing gaming patterns, we can identify potentially problematic behaviour and offer support when needed. This data is never used for advertising.

Can I opt out of promotional messages?

Yes, at any time. You can opt out of SMS and email marketing communications from the "Notification Preferences" section in your account settings. Alternatively, email support@8kbe.run with "Unsubscribe" in the message and we will process your request within 48 hours.

8kbe | Privacy Policy — Your Data, Handled with Care

1. Introduction

8kbe (https://8kbe.run) is a trusted online gaming platform in Bangladesh. We believe privacy is a fundamental right for every user. This privacy policy clearly sets out what data 8kbe collects, why it is collected, and how it is kept secure.

By creating an account on the 8kbe platform or using any of our services, you are considered to have automatically accepted this Privacy Policy. This policy is part of our Terms & Conditionsis consistent with and should be read alongside.

Our Commitment: 8kbe never sells your personal information to third parties. Your data is used solely to improve our services and ensure your security.

This privacy policy may be updated from time to time. We will notify you of any significant changes via SMS or email. The latest version will always be available on this page.

2. Information We Collect

8kbe only collects information that is genuinely needed to operate the platform, ensure security, and improve the user experience. We make it a point never to collect data beyond what is necessary.

Data Type	What Information	When it is collected
Identity information	Full name, date of birth, national ID number	During registration & KYC verification
Contact Information	Mobile number, email address	At Registration
Financial Information	Mobile Pay/Nagad/Rocket number, transaction history	At the time of payment completion
Device Information	IP address, browser type, operating system	Automatically at each session
Gaming Information	Betting history, win/loss records, game preferences	During gameplay
Cookies data	Session tokens, preference settings, browsing behavior	During Site Visit

What we do not collect:

Bank account passwords or PIN numbers
Social media passwords
8kbe account password (except encrypted hash)
Biometric data (fingerprint, Face ID)

3. How Your Data Is Used

8kbe uses the data it collects for specific, limited purposes. Each purpose is clearly outlined below:

Account Management: To create your profile, verify your login, and keep your account secure.
Payment processing: To process deposits and withdrawals accurately and to prevent fraud.
KYC Verification: To verify user age and identity, and to comply with Anti-Money Laundering (AML) regulations.
Customer Support: To help our support team resolve issues and handle complaints.
Platform Improvement: To personalize your gaming experience and develop new features.
Bonuses & Promotions: To send you relevant offers (only with your consent).
Legal Obligations: To fulfill data requests from government or regulatory authorities.

Marketing Communications: 8kbe will only send you promotional SMS or emails if you gave consent at the time of registration. You can withdraw this consent at any time from your settings.

4. Who Your Data Is Shared With

8kbe never sells your personal information. However, limited data may be shared with trusted partners in specific circumstances:

Payment providers: To process transactions via Mobile Pay, Nagad, and Rocket. Only the minimum necessary information is shared.
Game Software Providers: To verify game outcomes and bets. These providers hold international licenses.
Cybersecurity Services: To detect and prevent fraud.
Legal authorities: In response to a valid legal order or investigation, as required under applicable law.

Your information is not shared with any third parties beyond those mentioned above. All partners are bound by strict data protection agreements.

5. Cookies Policy

8kbe uses cookies to ensure the website functions properly and to enhance your experience. Cookies are small data files stored in your browser.

Types of cookies we use:

Essential cookies: To maintain login sessions and ensure security — these cannot be disabled.
Functional cookies: To remember your language preferences and settings.
Analytics cookies: To analyze site usage (with your consent only).
Security Cookies: To detect fraud and bot traffic.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

6. Data Security

8kbe follows industry-leading technologies and processes to keep your data secure. Our security framework operates across multiple layers of protection.

SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
Encrypted storage: Sensitive data stored on our servers is protected with AES-256 encryption.
Two-Factor Authentication (2FA): To add an extra layer of security to your account.
Firewall Protection: Protecting servers from unauthorized access and DDoS attacks.
Regular Security Audits: Regular vulnerability assessments conducted by third-party experts.
Staff Training: All staff are trained in data protection and bound by confidentiality agreements.

Security Breach: In the event of a data breach, affected users will be notified via SMS or email within 72 hours and immediate preventive action will be taken.

7. How Long Your Data Is Retained

8kbe does not retain personal data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements.

Data Type	Retention Period	Reason
Account Information	For the duration of active account + 5 years	Legal & Regulatory Requirements
Transaction Records	7 years	To comply with financial regulations
KYC Documents	5 years after account closure	To comply with AML regulations
Gaming History	3 years	Dispute resolution
Cookies data	End of session or up to 1 year	Service Functionality
Support Contact	2 years	Service quality review

8. Your Rights

As an 8kbe user, you have several important rights over your own data. We fully respect these rights and are committed to upholding them.

1

Right to Access

To find out what information we hold about you, submit a request to our support team. Full details will be provided within 30 days.

2

Right to correct your information

If any of your information is incorrect, you can update it through your profile settings or by contacting support.

3

Right to delete your information

After closing your account, you may request deletion of any data not subject to legal retention requirements.

4

Right to Restrict Processing

You may request that your data be restricted for specific purposes, particularly in relation to marketing communications.

5

Right to Data Portability

You may request a copy of your data in a machine-readable format.

6

Right to Object

You may object to automated decision-making or profiling.

To exercise any of your rights support@8kbe.run Email us at the address provided. We will respond within 30 business days.

9. Child Protection

8kbe strictly prohibits use of the platform by anyone under the age of 18. We do not knowingly collect personal information from minors.

If we receive evidence that a minor has created an account, that account will be closed immediately and all associated data will be deleted. If you are aware of a child using our platform, please notify our support team right away.

10. Policy Changes

This Privacy Policy may be updated from time to time due to changes in 8kbe's business operations, legal environment, or technology. Depending on the nature of the changes, we will notify you through different means.

Minor Changes: The last updated date on this page will be revised accordingly.
Major Changes: Registered users will be notified via SMS or email.
Major changes: After logging into the platform, you will be asked to review and accept the updated policy.

Continued use of the site after any changes will be considered acceptance of the updated policy.

11. Contact

For any questions, concerns, or requests to exercise your rights under our Privacy Policy, please get in touch:

Email: support@8kbe.run
Live chat: Click the chat button in the bottom-right corner of the website (available 24/7)
Response Time: Up to 48 hours for email, average 3 minutes on live chat

Our privacy team members speak Bengali and are ready to answer any of your questions clearly and simply.

8kbe Privacy Policy — How we protect your information

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