Can I increase my deposit limit after setting it?

Yes, but not immediately. Reducing a limit takes effect instantly. Increasing one, however, requires a 72-hour waiting period — this is intentional, to prevent impulsive decisions made in the heat of the moment.

What happens to my account balance during self-exclusion?

You can withdraw your full balance before self-exclusion begins. Withdrawals will be processed under the standard terms. However, no new deposits will be accepted during the exclusion period.

Can I have a family member blocked from 8kbe?

Closing an account at a third party's direct request is not possible, but please encourage the person concerned to voluntarily opt into self-exclusion. Our support team can provide guidance to family members.

What's the difference between a cooling-off period and self-exclusion?

A cooling-off period is a temporary break (1 day–6 weeks), after which your account is automatically reactivated. Self-exclusion is long-term (6 months–permanent) and does not reactivate automatically at the end of the period — you must submit a separate request to resume.

Where can I get professional help for a gambling problem?

The 8kbe support team can provide initial assistance. For professional mental health support, please contact the Bangladesh National Mental Health Helpline (Kaan Pete Roi: 01779-554391) or consult a local psychiatrist.

Can the reality check pop-up be turned off?

The reality check interval can be customized, but cannot be disabled entirely — it is a mandatory player protection feature. You can choose an interval anywhere between 30 minutes and 4 hours.

8kbe | Responsible Gaming — Play Smart and Stay in Control

What is Responsible Gaming and Why It Matters

Responsible gaming is a mindset — one where you see gaming as a form of entertainment, not a source of income or a way to solve problems. At 8kbe, every player's mental and financial wellbeing is our top priority. Playing on our platform is about fun and excitement, within healthy boundaries.

As online gaming grows in popularity across Bangladesh, responsible use becomes increasingly important. 8kbe believes every player should stay aware of their own behavior. When gaming causes stress rather than enjoyment, it's no longer healthy entertainment.

8kbe has a full range of technical and human-centered tools to support responsible gaming. From deposit limits to self-exclusion — everything is in your hands. Because we believe a happy, healthy player is the best kind of player.

Keep in mind: Gambling is a form of entertainment, not a financial strategy. Only bet what you can afford to lose.

Recognize the Signs of Problem Gambling

People often don't realize when recreational gaming has become a problem. If you notice any of the following signs, take them seriously and seek help right away:

💸 Spending beyond your means and gambling with borrowed money

🔄 Chasing losses by continuing to play

😰 Feeling restless, irritable, or anxious when you're not playing

🙈 Hiding your gaming habits from family or friends

⏰ Spending hours gaming while neglecting work, studies, or family responsibilities

😔 Experiencing stress, depression, or sleep problems due to gaming

📱 Repeatedly trying to stop playing but unable to do so

👨‍👩‍👧 Gaming is causing strain in your relationships

If any of the above signs appear regularly, seek help right away. 8kbe's support team support@8kbe.run Ready to help you confidentially at this address.

Assess Yourself

Answer the following questions honestly. Check the boxes that apply to you over the past 3 months:

I have spent more money on gaming than my budget allows.

I've chased my losses by placing bigger bets after losing.

I felt restless when I wasn't gaming.

I have gamed without my family's knowledge.

Gaming has affected my ability to focus on work or studies.

I tried to stop gaming but couldn't.

Result Analysis:
0–1 ticks: Your gaming habits are at a healthy level. Stay mindful.
2–3 ticks: Warning signs are showing. Set your limits now.
4+ ticks: Seek help immediately and consider self-exclusion.

8kbe Responsible Gaming Tools

8kbe gives players multiple effective tools to stay in control of their gaming. These can be activated anytime from the Settings page:

Deposit Limit

Set a daily, weekly, or monthly deposit cap. Once the limit is reached, the system will automatically block any further deposits.

Effective Immediately

Loss Limit

Set the maximum amount you're willing to lose within a given period. Once the limit is reached, your session will end automatically.

Effective within 24 hours

Session Time Limit

Decide in advance how long you'll play. You'll get a reminder when time is up, and the session will close.

Applies to each session

Cooling-Off Period

Take a temporary break from 1 day up to 6 weeks. Your account will be locked during this period and you won't be able to log in.

Effective immediately

Self-Exclusion

Close your account for anywhere from 6 months to permanently. No marketing messages will be sent during this period.

Maximum Protection

Reality Check

At regular intervals, a pop-up notification will let you know how long you've been playing and how much you've spent.

Automatic Reminders

To activate any of the tools, go to the account settings "Responsible Gaming" Go to the section or directly support@8kbe.run-email us at.

Steps to Set Your Limits

Setting limits on your 8kbe account is simple. Just follow the steps below:

Go to the Profile Menu

Click your name in the top-right corner and select "Account Settings".

Open the "Responsible Gaming" Tab

Select the "Responsible Gaming" option from the left menu in Settings.

Activate Your Preferred Tools

Deposit Limit, Loss Limit, Session Time — enable whichever you want and set the amount or duration.

Confirm

Clicking the "Save" button will send an SMS confirmation. The limit takes effect immediately.

Daily Deposit Limit Example

৳ 5,000

৳ 3,000 used

Weekly Loss Limit Example

৳ 15,000

৳ 4,500 used

Session Time Limit Example

2 hours

1 hour 30 minutes have passed

Self-Exclusion Process

If you feel gaming is having a negative impact on your life and you need a long-term break beyond a temporary pause, self-exclusion is the right step for you.

Self-Exclusion Duration:

6 Months: For short-term breaks, you can set this yourself from Settings
1 Year: Medium-term; effective within 24 hours of contacting support
5 years: Long-term; must be requested via email
Permanent: Permanent account closure — verification required

During self-exclusion, 8kbe will not send you any bonus offers, promotions, or marketing communications. You will still be able to withdraw any existing balance, but new deposits will be completely blocked.

For self-exclusion, support@8kbe.run-email us at with the subject line "Self-Exclusion Request". Our team will take action within 24 hours — no questions asked.

Minor Protection

8kbe strictly prohibits anyone under the age of 18 from using the platform . Age is verified at registration, and additional proof of identity may be requested in cases of suspected underage use.

If there are any minors in your household, please take the following steps:

Install parental control software on your device
Keep your account password out of reach of children
Don't save your payment card details
Always log out after each gaming session
Have an open conversation with children about the risks of online gaming

If you suspect a minor has accessed your account, contact us immediately at support@8kbe.run-to let us know. We'll take action promptly.

Quick Support

Set a Limit Self-Exclude Get Help via Live Chat

Support Email

support@8kbe.run

Available 24/7

Healthy Gaming Tips

Set a budget before you start gaming

Don't play when you're tired or under stress

Take regular breaks — 5 to 10 minutes every hour

Don't play under the influence of alcohol or substances

Accept losses as part of the game — don't chase them

Spend time with family and friends

Don't make gaming your only source of entertainment

8kbe Responsible Gaming — Play Safe, Stay in Control

Important Warning